# Amazon Business adds AI assistant features for order tracking and spending

Digest AI · Marketing & Small Business · published 2026-10-27T12:17:35Z

Canonical: https://digestai.news/story/amazon-business-adds-ai-assistant-features-for-order-tracking-and-spen

## Summary

Amazon Business announced at the Reshape 2026 conference in Nashville that its Business Assistant now includes AI‑driven chat capabilities for order tracking, approval management, savings recommendations, payment allocation, and spending analysis. The new features pull from each customer’s purchase history, employee permissions and organizational policies, and are available to all U.S. Amazon Business accounts.

The assistant can answer queries using more than 60 reporting fields and up to two years of transaction data, allowing a manager to ask, for example, “how much did we spend on IT supplies last month?” without opening spreadsheets. Shelley Salomon, worldwide vice president of Amazon Business, said the tool is meant to free hours spent on approvals and invoice reconciliation. Amazon notes the AI respects existing approval workflows and employee permissions and does not bypass required authorizations. No performance benchmarks have been provided, so actual time or cost savings will depend on account size and usage.

## Key points

- Amazon Business Assistant now supports order tracking, approval management, savings recommendations, payment allocation, and spending analysis via natural‑language chat
- The assistant can query over 60 reporting fields and up to two years of purchase history for each account
- Feature rollout is limited to U.S. Amazon Business customers and respects existing purchasing policies and employee permissions

## Why it matters

The AI assistant lets small businesses retrieve procurement data and automate routine tasks without building reports, potentially saving time and improving spend visibility.

## Sources

1. [Amazon Business Expands AI Assistant for Orders and Spending](https://smallbiztrends.com/amazon-business-expands-ai-assistant-for-orders-and-spending) (Small Business Trends, 2026-10-27)

## Cite

Digest AI, "Amazon Business adds AI assistant features for order tracking and spending", 27 October 2026, https://digestai.news/story/amazon-business-adds-ai-assistant-features-for-order-tracking-and-spen

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