# Anima uses GPT-6 and GPT-Live to cut clinic call waits by 75%

Digest AI · Enterprise & Industry · published 2026-10-23T00:00:00Z

Canonical: https://digestai.news/story/anima-uses-gpt-6-and-gpt-live-to-cut-clinic-call-waits-by-75

## Summary

Anima, a healthcare platform serving over 14 million patients across more than 1,000 UK clinics, has integrated OpenAI’s GPT-6 and GPT-Live models to streamline administrative workflows. The company selected OpenAI after benchmarking various models, citing superior intelligence and steerability for its mission-critical tasks. Anima’s CEO, Shun Pang, noted that the platform aims to reduce the burden of information management on care teams, allowing them to focus on patient care rather than data processing.

The platform’s AI receptionist, Andi, built on GPT-Live, handles patient phone calls to gather medical histories. Anima reports that clinics using Andi reduced phone wait times from 40 to 50 minutes down to 10 minutes, a reduction of at least 75%. In patient surveys, 86% indicated they would use the assistant again. Additionally, Anima’s Documents product uses GPT-6 to extract and code clinical information, increasing processing throughput from about 15 documents per hour to 30 to 45, with top performers reaching 60.

Anima’s Scribe product, powered by GPT 5.6 Luna, drafts clinical notes and referral letters from consultation transcripts. The company states that notes previously taking several minutes are now drafted in seconds for review. Anima reports that most cases are resolved within 24 hours, with a median resolution time of approximately 3.5 hours. The company is currently expanding into the US and Australia.

## Key points

- Anima reports clinics cut phone waits from 40-50 minutes to 10 minutes using GPT-Live.
- Document processing throughput increased from 15 to 30-45 items per hour using GPT-6.
- Anima serves over 14 million patients across 1,000+ UK clinics with a median resolution time of 3.5 hours.

## Why it matters

This deployment demonstrates how large language models can significantly reduce administrative bottlenecks in healthcare, improving patient access and clinician efficiency at scale.

## Sources

1. [Anima helps clinics cut call waits by 75% with GPT-6 and GPT-Live](https://openai.com/index/anima) (OpenAI, 2026-10-23, primary source)

## Cite

Digest AI, "Anima uses GPT-6 and GPT-Live to cut clinic call waits by 75%", 23 October 2026, https://digestai.news/story/anima-uses-gpt-6-and-gpt-live-to-cut-clinic-call-waits-by-75

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