{"version":1,"type":"story","url":"https://digestai.news/story/decagon-in-acquisition-talks-with-servicenow-after-hiring-bank","json":"https://digestai.news/story/decagon-in-acquisition-talks-with-servicenow-after-hiring-bank.json","markdown":"https://digestai.news/story/decagon-in-acquisition-talks-with-servicenow-after-hiring-bank.md","slug":"decagon-in-acquisition-talks-with-servicenow-after-hiring-bank","headline":"Decagon in acquisition talks with ServiceNow after hiring bank","summary":"Decagon, an AI customer service agent startup valued at $4.5 billion earlier this year, has hired a bank to explore acquisition interest. Early talks include cloud software giant ServiceNow and other potential buyers, according to sources familiar with the matter. If no deal emerges, Decagon may pursue a new funding round instead.\n\nFounded in July 2023 by Jesse Zhang and Ashwin Sreenivas, Decagon automates customer support for enterprise clients like Delta, Snapchat, and Ticketmaster. It has raised over $400 million from investors including Andreessen Horowitz and Bain Capital Ventures. The company competes with Sierra, valued at $15.8 billion earlier this year. ServiceNow’s interest follows its recent stock rebound after AI-driven investor concerns and a $7 billion acquisition of Armis.","keyPoints":["Decagon valued at $4.5B earlier this year, now in acquisition talks with ServiceNow and others","Company raised $400M from investors like Andreessen Horowitz and Bain Capital Ventures","ServiceNow’s interest follows stock recovery after AI-driven SaaS-pocalypse fears and $7B Armis deal"],"whyItMatters":"A potential acquisition would accelerate AI-driven enterprise software consolidation, with ServiceNow seeking to bolster its AI capabilities amid market volatility.","category":{"slug":"enterprise","name":"Enterprise & Industry","url":"https://digestai.news/category/enterprise"},"entities":{"companies":["Decagon","ServiceNow","Nvidia","Stripe","Hugging Face","OpenRouter"],"models":[],"people":["Jesse Zhang","Ashwin Sreenivas","Bret Taylor"]},"firstPublishedAt":"2026-10-13T17:55:52Z","updatedAt":"2026-10-13T17:55:52Z","sourceCount":1,"hasPrimarySource":false,"sources":[{"outlet":"businessinsider.com","title":"Sources: Decagon, which offers AI customer service agents and was last valued at $4.5B, hired a bank and is in early talks with buyers, including ServiceNow","url":"https://businessinsider.com/ai-agent-company-decagon-hired-investment-bank-acquisition-interest-2026-10","publishedAt":"2026-10-13T17:55:52Z","type":"press","primary":false,"lead":true}],"sourceNotes":null,"discussions":[],"thread":null,"cite":{"text":"Digest AI, \"Decagon in acquisition talks with ServiceNow after hiring bank\", 13 October 2026, https://digestai.news/story/decagon-in-acquisition-talks-with-servicenow-after-hiring-bank","publisher":"Digest AI","title":"Decagon in acquisition talks with ServiceNow after hiring bank","datePublished":"2026-10-13T17:55:52Z","url":"https://digestai.news/story/decagon-in-acquisition-talks-with-servicenow-after-hiring-bank"},"generatedBy":"Written by Digest AI's editorial model from the linked sources; the sources are the record.","license":"Headlines, digests and key points are written by Digest AI and may be quoted with a link to the story page. Linked articles belong to their publishers. Terms: https://digestai.news/terms#reuse"}