{"version":1,"type":"story","url":"https://digestai.news/story/devrev-uses-gpt-6-1-sol-to-power-autonomous-support-agents","json":"https://digestai.news/story/devrev-uses-gpt-6-1-sol-to-power-autonomous-support-agents.json","markdown":"https://digestai.news/story/devrev-uses-gpt-6-1-sol-to-power-autonomous-support-agents.md","slug":"devrev-uses-gpt-6-1-sol-to-power-autonomous-support-agents","headline":"DevRev uses GPT-6.1 Sol to power autonomous support agents","summary":"DevRev has integrated OpenAI's GPT-6.1 Sol and GPT-6 Astra models into its Computer and Operator agents to handle complex customer and employee requests. Ahmed Bashir, DevRev's CTO, states that these models provide the necessary reasoning and reliability while maintaining the low latency and cost required for real-time self-service. The agents are designed to reason across live data, with actions that remain reversible and traceable to their sources.\n\nDevRev tests these models using its Enterprise-Bench benchmark, which evaluates performance in scenarios involving multiple data versions, disparate systems, and role-based access controls. Bashir reports that GPT-6.1 Sol performs well in these evaluations, striking a balance between nuanced understanding and speed. The company aims to expand Operator's capabilities to handle longer, more demanding tasks, such as plan upgrades and refunds, while keeping actions permissioned and traceable.\n\nInternally, DevRev engineers have fully adopted OpenAI's Codex for coding, dropping their Cursor licenses. Bashir notes that developers chose Codex organically because it offers the best experience. Sales engineers also use GPT-6 Astra to create demos for international conferences. The company is exploring OpenAI's Decisions API and Ultrafast features to help workflows complete in seconds rather than minutes, allowing builders to define logic conversationally.","keyPoints":["DevRev integrates GPT-6.1 Sol and GPT-6 Astra into Computer and Operator agents for autonomous support.","DevRev engineers have fully adopted OpenAI Codex, dropping Cursor licenses after organic exploration.","GPT-6.1 Sol performs well in DevRev's Enterprise-Bench for multi-system, role-based data scenarios."],"whyItMatters":"Demonstrates how enterprises combine frontier models with internal harnesses to achieve reliable, low-latency autonomous support, highlighting the shift toward conversational agent configuration and full-stack adoption of coding tools.","category":{"slug":"enterprise","name":"Enterprise & Industry","url":"https://digestai.news/category/enterprise"},"entities":{"companies":["DevRev","OpenAI"],"models":["GPT-6.1 Sol","GPT-6 Astra","Codex"],"people":["Ahmed Bashir"]},"firstPublishedAt":"2026-11-04T00:00:00Z","updatedAt":"2026-11-04T00:00:00Z","sourceCount":1,"hasPrimarySource":true,"sources":[{"outlet":"OpenAI","title":"DevRev delivers autonomous self-service with GPT-6.1 Sol","url":"https://openai.com/index/devrev-enterprise-self-service","publishedAt":"2026-11-04T00:00:00Z","type":"primary","primary":true,"lead":true}],"sourceNotes":null,"discussions":[],"thread":{"title":"GPT-6 Models Automate Hardware Design And Support","url":"https://digestai.news/thread/openai-shares-progress-on-ai-tools-for-physical-product-design","storyCount":2},"cite":{"text":"Digest AI, \"DevRev uses GPT-6.1 Sol to power autonomous support agents\", 4 November 2026, https://digestai.news/story/devrev-uses-gpt-6-1-sol-to-power-autonomous-support-agents","publisher":"Digest AI","title":"DevRev uses GPT-6.1 Sol to power autonomous support agents","datePublished":"2026-11-04T00:00:00Z","url":"https://digestai.news/story/devrev-uses-gpt-6-1-sol-to-power-autonomous-support-agents"},"generatedBy":"Written by Digest AI's editorial model from the linked sources; the sources are the record.","license":"Headlines, digests and key points are written by Digest AI and may be quoted with a link to the story page. Linked articles belong to their publishers. Terms: https://digestai.news/terms#reuse"}