# Five9 agrees to buy Level AI for $325M to expand CX AI distribution

Digest AI · Enterprise & Industry · published 2026-11-05T22:04:02Z

Canonical: https://digestai.news/story/five9-agrees-to-buy-level-ai-for-325m-to-expand-cx-ai-distribution

## Summary

Five9 announced on November 5, 2026, that it has signed a definitive agreement to acquire Level AI for approximately **$325 million in cash**, with the deal yet to close. The purchase is funded from Five9’s balance sheet, which held **$263.8 million in cash and cash equivalents** as of September 30, 2026. Five9’s board unanimously approved the transaction, which would make Level AI a wholly owned subsidiary under the acquisition terms outlined in an SEC filing. The deal hinges on customary closing conditions, including adjustments for cash, indebtedness, and net working capital, with a termination deadline of **February 5, 2027** if not completed by then—no termination fee applies either way. Until closing, both companies will continue operating separately, and Level AI says customer contracts, invoices, and support remain unchanged for now, with advance notice of any future changes promised to clients like **Gusto, Chime, Empyrean, and VistaPrint**, which collectively rely on Level AI’s platform for over **one billion customer interactions annually**.

## Key points

- Five9 agrees to acquire Level AI for **$325 million in cash**, with closing expected in Q4 2026, subject to conditions
- Deal preserves Level AI’s standalone sales route for enterprises not yet migrating to cloud contact centers

## Why it matters

The acquisition strengthens Five9’s AI-driven customer experience tools, combining Level AI’s specialized models with Five9’s cloud platform to automate interactions and reduce costs for enterprises. The standalone sales route could accelerate adoption among legacy systems, while Latitude’s efficiency claims address latency and privacy concerns in AI-powered contact centers.

## Sources

1. [Five9 Agrees to Buy Level AI and Broaden CX AI Distribution](https://unite.ai/five9-agrees-to-buy-level-ai-and-broaden-cx-ai-distribution) (Unite.AI, 2026-11-05)

## Cite

Digest AI, "Five9 agrees to buy Level AI for $325M to expand CX AI distribution", 5 November 2026, https://digestai.news/story/five9-agrees-to-buy-level-ai-for-325m-to-expand-cx-ai-distribution

---

Written by Digest AI's editorial model from the linked sources; the sources are the record. Headlines, digests and key points are written by Digest AI and may be quoted with a link to the story page. Linked articles belong to their publishers. Terms: https://digestai.news/terms#reuse
JSON: https://digestai.news/story/five9-agrees-to-buy-level-ai-for-325m-to-expand-cx-ai-distribution.json