# ISG names TP a global leader in AI-powered Amazon Connect delivery

Digest AI · Enterprise & Industry · published 2026-10-29T05:33:00Z

Canonical: https://digestai.news/story/isg-names-tp-a-global-leader-in-ai-powered-amazon-connect-delivery

## Summary

TP, a digital business services firm, was named a **Leader** in the 2026 ISG Provider Lens® Amazon Connect Ecosystem study. The designation highlights TP’s ability to integrate Amazon Connect with AWS AI tools—including generative AI, Amazon Lex, and Contact Lens—to deliver AI-driven customer experience solutions at scale for enterprises.

TP’s approach combines cloud-based contact center platforms with AI automation, intelligent analytics, and industry-specific accelerators. The firm supports conversational self-service, agent assistance, workforce optimization, and journey analytics while emphasizing responsible AI governance and AWS-native security. Siva Pothi, COO of TP Global Technology Services, called the recognition a validation of TP’s blend of technology, AI, and operational expertise in modernizing contact centers for measurable business outcomes.

## Key points

- TP named a Leader in ISG’s 2026 Amazon Connect Ecosystem study for AI-driven customer experience solutions
- Uses AWS AI tools like generative AI, Amazon Lex, and Contact Lens for automation and analytics
- Supports conversational self-service, agent assistance, and workforce optimization for enterprises

## Why it matters

This recognition signals TP’s growing role in helping large enterprises adopt AI-powered contact centers using Amazon Connect, a key platform for customer experience transformation.

## Sources

1. [ISG Recognizes TP as a Global Leader in AI-Powered Customer Experience Delivery on Amazon Connect](https://finance.yahoo.com/technology/ai/articles/isg-recognizes-tp-global-leader-123300360.html) (finance.yahoo.com, 2026-10-29)

## Cite

Digest AI, "ISG names TP a global leader in AI-powered Amazon Connect delivery", 29 October 2026, https://digestai.news/story/isg-names-tp-a-global-leader-in-ai-powered-amazon-connect-delivery

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