# IT department records lowest AI usage at 14 times per month in 50‑employee firm

Digest AI · Enterprise & Industry · published 2026-09-23T21:29:00Z

Canonical: https://digestai.news/story/it-department-records-lowest-ai-usage-at-14-times-per-month-in-50emplo

## Summary

In June 2026 a 50‑person company measured average monthly AI interactions per employee across three tools—Gemini, Claude and ChatGPT. The customer‑success team logged the highest Gemini usage at 157 times per person, while the IT department recorded only 14 uses, an 18‑fold difference between the top and bottom departments.

The author combined reports from the Google Workspace admin console (Gemini), Claude’s team‑plan dashboard, and the ChatGPT Enterprise leaderboard. Across the three services, 47 employees used at least one tool: 41 used Gemini, 22 used Claude, and 9 used ChatGPT, with five people using all three. The IT team’s low count stems from the fact that the management screens only capture chat‑window openings; many IT staff run AI‑powered automations in Dify, Zapier, or custom agents that the reports do not count.

The analysis highlights that raw usage counts can mislead managers. Departments whose work aligns with email, documents and repetitive queries (Success and Support) show high numbers, while IT and Planning appear low because their AI activities occur outside the tracked interfaces.

## Key points

- Gemini usage in June showed 157 uses per person in Success and 14 uses in IT, an 18‑fold gap
- Across three tools, 47 of 50 employees used AI; 41 used Gemini, 22 Claude, 9 ChatGPT
- IT’s low count reflects measurement limits, as they embed AI in workflows not captured by usage logs

## Why it matters

The gap reveals how metric design can hide real AI adoption, guiding leaders to choose measurement methods that reflect actual workflow integration.

## Sources

1. [The lowest AI usage was in the IT department. An 18-fold difference when broken down by department. Results combining three tools: ChatGPT, Gemini, and Claude](https://note.com/dapper_heron6433/n/nc5e11157d76a?hl=en) (note.com, 2026-09-23)

## Cite

Digest AI, "IT department records lowest AI usage at 14 times per month in 50‑employee firm", 23 September 2026, https://digestai.news/story/it-department-records-lowest-ai-usage-at-14-times-per-month-in-50emplo

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