# Meta tests Muse calls that are actually made by humans in a call center

Digest AI · Agents & Tools · published 2026-09-22T16:33:15Z

Canonical: https://digestai.news/story/meta-tests-muse-calls-that-are-actually-made-by-humans-in-a-call-cente

## Summary

Meta executives recently announced that the Muse AI agent could place outbound calls to businesses for tasks such as restaurant reservations or haircut appointments. 404 Media reports that, contrary to the public claim, the calls are being handled by human workers in a call center during internal testing.  Ryan Fox, the principal engineer on Muse, posted on X on Sept. 16 that the @muse beta for outbound calls to US businesses had been expanded, and chief AI officer Alexandr Wang echoed the expansion on the same platform.

Internal employee messages, seen by 404 Media, state that a "human agent layer" has been added so that a trained human places the call and completes the request, while the system still provides a transcript and summary. Employees expressed concerns about privacy, the perception that the AI is not advanced enough, and potential negative press. A Meta spokesperson said the dogfooding phase is meant to gather feedback and improve safety before a public rollout, and that contractors receive extensive training to protect user data.

## Key points

- Meta's Muse outbound‑call feature is being tested with human agents in a call center, per internal messages.
- Employees warned the human‑agent layer is confidential and raised privacy and PR concerns.
- Meta says the testing aims to gather feedback and improve safety before public rollout.

## Why it matters

Shows a high‑profile AI assistant still depends on human labor, raising privacy, trust and regulatory scrutiny for AI‑driven services.

## Sources

1. [Meta Tests Muse AI Agent Calls That Are Actually Made By Humans in a Call Center](https://404media.co/meta-tests-muse-ai-agent-calls-that-are-actually-made-by-humans-in-a-call-center) (404media.co, 2026-09-22)

## Cite

Digest AI, "Meta tests Muse calls that are actually made by humans in a call center", 22 September 2026, https://digestai.news/story/meta-tests-muse-calls-that-are-actually-made-by-humans-in-a-call-cente

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