# Octave Reliance builds secure multi-tenant AI foundation on Amazon Bedrock

Digest AI · Enterprise & Industry · published 2026-10-20T17:34:04Z

Canonical: https://digestai.news/story/octave-reliance-builds-secure-multi-tenant-ai-foundation-on-amazon-bed

## Summary

Octave Reliance’s Reliance platform serves over 14,000 customers in 180 countries, covering more than 60% of the Global Fortune 500. The SaaS quality‑management system supports over 650 enterprise customers with more than 40 applications, all handling regulated data that cannot cross tenant boundaries. To add generative AI safely, the team built a three‑layer foundation on Amazon Bedrock, using Cohere Embed v4 for vectorisation and Anthropic Claude models for reasoning, with isolation enforced by Bedrock AgentCore microVMs and Guardrails.

The pipeline embedded 2 billion documents – Word files, PDFs, scanned images and emails – at a rate of 28 million tokens per minute, achieving 1.4 million documents per tenant per 24 hours. Choosing a 512‑dimension embedding reduced storage by roughly 66 % versus the default 1,536 dimensions. The resulting Complaint Triage Assistant cuts investigation time to 4–6 hours and halved the deployment cycle for new AI features, letting Octave ship capabilities in weeks instead of months. The architecture also logs every model call and retrieval step for auditability, meeting strict regulatory compliance.

Octave plans to extend the same foundation to audit‑readiness monitoring, incident‑narrative generation and predictive quality‑risk scoring, showing that secure, multi‑tenant AI can be scaled across regulated industries.

## Key points

- Octave embedded 2 billion documents with Cohere Embed v4 on Bedrock, processing 1.4 M documents per tenant per day.
- Isolation enforced via Bedrock AgentCore microVMs and Guardrails prevents any cross‑tenant data leakage.
- Foundation reduced AI feature deployment time by 50 % and lowered investigation effort to 4–6 hours per case.

## Why it matters

Demonstrates a practical, compliant way for regulated SaaS providers to add generative AI at scale, offering a reusable blueprint for the industry.

## Sources

1. [How Octave built a secure multi-tenant AI foundation on Amazon Bedrock](https://aws.amazon.com/blogs/machine-learning/how-octave-built-a-secure-multi-tenant-ai-foundation-on-amazon-bedrock) (AWS Machine Learning Blog, 2026-10-20, primary source)

## Cite

Digest AI, "Octave Reliance builds secure multi-tenant AI foundation on Amazon Bedrock", 20 October 2026, https://digestai.news/story/octave-reliance-builds-secure-multi-tenant-ai-foundation-on-amazon-bed

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