# OpenAI and ServiceNow expand partnership for enterprise workflows

Digest AI · Enterprise & Industry · published 2026-10-28T13:15:00Z · updated 2026-10-28T20:45:02Z

Canonical: https://digestai.news/story/openai-and-servicenow-expand-partnership-for-enterprise-workflows

## Summary

OpenAI and ServiceNow have announced an expansion of their partnership, first introduced in January, to integrate OpenAI models and agents deeper into ServiceNow products. The collaboration aims to streamline enterprise workflows for application development, IT operations, and cybersecurity. A key feature involves connecting ServiceNow workflows directly to ChatGPT and Codex, allowing employees to investigate issues, update records, and take actions within the ChatGPT interface without switching tools. ServiceNow’s Action Fabric ensures these actions respect existing business rules and permissions.

The expansion includes three specific development areas: application development, where a planned Codex integration in ServiceNow’s AI Workflow Factory will assist developers; cybersecurity, combining OpenAI’s capabilities with ServiceNow’s context for vulnerability investigation; and voice, where an OpenAI-powered experience in the Super Intelligence Control Tower will allow users to describe use cases aloud. ServiceNow also plans to provide all employees with access to ChatGPT Work and Codex, expanding usage beyond its engineering teams. OpenAI is simultaneously using ServiceNow workflows for its own internal operations.

Several components are currently in preview or planned for future release. The ServiceNow MCP plugin is available in the OpenAI marketplace now, with enhanced capabilities expected by the end of 2026. Voice capabilities are targeted for the first quarter of 2027, while OpenAI-powered security features are expected to enter early access in January 2027 and reach general availability in the second quarter of 2027. The Codex integration in AI Workflow Factory is also slated for 2027.

## Key points

- ServiceNow integrates OpenAI models into ChatGPT for IT and security workflows.
- ServiceNow plans to give all employees access to ChatGPT Work and Codex.
- Security features enter early access in January 2027; voice features in Q1 2027.

## Why it matters

This deepens the integration of generative AI into critical enterprise infrastructure, allowing IT and security teams to execute actions directly within conversational interfaces, potentially reducing operational friction and improving response times for complex business issues.

## Sources

1. [OpenAI and ServiceNow expand partnership across enterprise workflows](https://openai.com/index/openai-servicenow-partnership-expansion) (OpenAI, 2026-10-28, primary source)
2. [OpenAI and ServiceNow Expand Partnership With ChatGPT Workflow Plugin](https://unite.ai/openai-and-servicenow-expand-partnership-with-chatgpt-workflow-plugin) (Unite.AI, 2026-10-28)

Part of the developing story: [Google Cloud Expands Enterprise AI Partnerships](https://digestai.news/thread/accenture-expands-federal-ai-push-with-google-s-gemini-agents) (6 stories)

## Cite

Digest AI, "OpenAI and ServiceNow expand partnership for enterprise workflows", 28 October 2026, https://digestai.news/story/openai-and-servicenow-expand-partnership-for-enterprise-workflows

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