{"version":1,"type":"story","url":"https://digestai.news/story/rbc-considers-blocking-meta-s-muse-from-accessing-customer-data","json":"https://digestai.news/story/rbc-considers-blocking-meta-s-muse-from-accessing-customer-data.json","markdown":"https://digestai.news/story/rbc-considers-blocking-meta-s-muse-from-accessing-customer-data.md","slug":"rbc-considers-blocking-meta-s-muse-from-accessing-customer-data","headline":"RBC considers blocking Meta's Muse from accessing customer data","summary":"Canada’s biggest bank is weighing whether to block Meta’s AI agent Muse from accessing its customers’ information, CEO Dave McKay said Tuesday in a Bloomberg Television interview. McKay said RBC has not made a final decision but cited concerns about unauthorized data access, fraudulent consent and liability as autonomous agents increasingly carry out financial transactions on customers’ behalf.\n\nHe added that RBC must balance customer needs with privacy and security risks before deciding whether to restrict AI agents. McKay noted that the CEOs of JPMorgan Chase and Charles Schwab have also moved to block or limit outside agents’ access to customer data. At the same time, he said RBC is reducing its exposure to AI‑related lending through strategic risk transfers, warning that excessive exposure could pose risks to banks.\n\nDespite the caution, McKay expects Canada to attract significant AI investment, pointing to the country’s electricity supply and clearer rules for data centres as advantages.","keyPoints":["RBC is considering blocking Meta’s Muse from accessing customer information, CEO Dave McKay said","McKay raised concerns about unauthorized data access, fraudulent consent and liability with autonomous agents","JPMorgan Chase and Charles Schwab have also moved to limit outside agents’ access to customer data"],"whyItMatters":"A major bank’s possible block of an AI agent highlights growing privacy and liability concerns for financial institutions using autonomous agents.","category":{"slug":"policy","name":"Policy & Regulation","url":"https://digestai.news/category/policy"},"entities":{"companies":["RBC","Meta","JPMorgan Chase","Charles Schwab"],"models":["Muse"],"people":["Dave McKay"]},"firstPublishedAt":"2026-10-19T22:34:00Z","updatedAt":"2026-10-19T22:34:00Z","sourceCount":1,"hasPrimarySource":false,"sources":[{"outlet":"thelogic.co","title":"RBC weighs blocking Meta’s AI agent from accessing customer accounts","url":"https://thelogic.co/briefing/rbc-weighs-blocking-metas-ai-agent-from-accessing-customer-accounts","publishedAt":"2026-10-19T22:34:00Z","type":"press","primary":false,"lead":true}],"sourceNotes":null,"discussions":[],"thread":{"title":"Meta Muse AI Privacy and Content Scandal","url":"https://digestai.news/thread/meta-s-muse-ai-permits-explicit-adult-conversations-unlike-other-meta-apps","storyCount":4},"cite":{"text":"Digest AI, \"RBC considers blocking Meta's Muse from accessing customer data\", 19 October 2026, https://digestai.news/story/rbc-considers-blocking-meta-s-muse-from-accessing-customer-data","publisher":"Digest AI","title":"RBC considers blocking Meta's Muse from accessing customer data","datePublished":"2026-10-19T22:34:00Z","url":"https://digestai.news/story/rbc-considers-blocking-meta-s-muse-from-accessing-customer-data"},"generatedBy":"Written by Digest AI's editorial model from the linked sources; the sources are the record.","license":"Headlines, digests and key points are written by Digest AI and may be quoted with a link to the story page. Linked articles belong to their publishers. Terms: https://digestai.news/terms#reuse"}