{"version":1,"type":"story","url":"https://digestai.news/story/salesforce-adds-koa-decisions-with-image-and-audio-support-to-workflow","json":"https://digestai.news/story/salesforce-adds-koa-decisions-with-image-and-audio-support-to-workflow.json","markdown":"https://digestai.news/story/salesforce-adds-koa-decisions-with-image-and-audio-support-to-workflow.md","slug":"salesforce-adds-koa-decisions-with-image-and-audio-support-to-workflow","headline":"Salesforce adds Koa Decisions with image and audio support to workflows","summary":"Salesforce launched **Koa Decisions** on November 6, 2026, a decision model built on Google’s open-weight **Gemma** that processes text, images, and audio. It replaces **HyperClassifier**, the predecessor embedded in **Agentforce** since Spring 2026, and aims to expand into Salesforce workflows and developer tools.\n\nKoa Decisions uses a single-token output to classify requests, score decisions, or return yes/no answers in milliseconds. Salesforce claims it achieves **85.5% accuracy** on a production intent-routing benchmark, with responses in about **half a second**—up to **7.5 times faster** than frontier models under identical conditions. Unlike traditional LLMs, which generate text step-by-step, Koa Decisions emits compact, actionable outputs, reducing compute costs and enabling real-time automation. The demo, available via a free **Trailhead account**, lets users test category-based routing without retraining, contrasting with enterprise projects that historically took months to deploy.","keyPoints":["Koa Decisions processes text, images, and audio, built on Google’s open-weight Gemma model","Salesforce claims **85.5% accuracy** on intent-routing benchmarks with **half-second responses**","Demo available now; enterprise integrations (flows, Apex, API) pending customer agreements"],"whyItMatters":"Koa Decisions shifts enterprise AI from slow, general-purpose LLMs to specialized decision models for routing, scoring, and checks—cutting latency and enabling faster automation in workflows.","category":{"slug":"enterprise","name":"Enterprise & Industry","url":"https://digestai.news/category/enterprise"},"entities":{"companies":["Salesforce","Google","NVIDIA"],"models":["Gemma","Koa Decisions","HyperClassifier","Jev/TypeSafe"],"people":[]},"firstPublishedAt":"2026-11-06T16:32:02Z","updatedAt":"2026-11-06T16:32:02Z","sourceCount":1,"hasPrimarySource":false,"sources":[{"outlet":"Unite.AI","title":"Salesforce Introduces Koa Decisions with Image and Audio Support","url":"https://unite.ai/salesforce-introduces-koa-decisions-with-image-and-audio-support","publishedAt":"2026-11-06T16:32:02Z","type":"press","primary":false,"lead":true}],"sourceNotes":null,"discussions":[],"thread":null,"cite":{"text":"Digest AI, \"Salesforce adds Koa Decisions with image and audio support to workflows\", 6 November 2026, https://digestai.news/story/salesforce-adds-koa-decisions-with-image-and-audio-support-to-workflow","publisher":"Digest AI","title":"Salesforce adds Koa Decisions with image and audio support to workflows","datePublished":"2026-11-06T16:32:02Z","url":"https://digestai.news/story/salesforce-adds-koa-decisions-with-image-and-audio-support-to-workflow"},"generatedBy":"Written by Digest AI's editorial model from the linked sources; the sources are the record.","license":"Headlines, digests and key points are written by Digest AI and may be quoted with a link to the story page. Linked articles belong to their publishers. Terms: https://digestai.news/terms#reuse"}