# Salesforce adds Koa Decisions with image and audio support to workflows

Digest AI · Enterprise & Industry · published 2026-11-06T16:32:02Z

Canonical: https://digestai.news/story/salesforce-adds-koa-decisions-with-image-and-audio-support-to-workflow

## Summary

Salesforce launched **Koa Decisions** on November 6, 2026, a decision model built on Google’s open-weight **Gemma** that processes text, images, and audio. It replaces **HyperClassifier**, the predecessor embedded in **Agentforce** since Spring 2026, and aims to expand into Salesforce workflows and developer tools.

Koa Decisions uses a single-token output to classify requests, score decisions, or return yes/no answers in milliseconds. Salesforce claims it achieves **85.5% accuracy** on a production intent-routing benchmark, with responses in about **half a second**—up to **7.5 times faster** than frontier models under identical conditions. Unlike traditional LLMs, which generate text step-by-step, Koa Decisions emits compact, actionable outputs, reducing compute costs and enabling real-time automation. The demo, available via a free **Trailhead account**, lets users test category-based routing without retraining, contrasting with enterprise projects that historically took months to deploy.

## Key points

- Koa Decisions processes text, images, and audio, built on Google’s open-weight Gemma model
- Salesforce claims **85.5% accuracy** on intent-routing benchmarks with **half-second responses**
- Demo available now; enterprise integrations (flows, Apex, API) pending customer agreements

## Why it matters

Koa Decisions shifts enterprise AI from slow, general-purpose LLMs to specialized decision models for routing, scoring, and checks—cutting latency and enabling faster automation in workflows.

## Sources

1. [Salesforce Introduces Koa Decisions with Image and Audio Support](https://unite.ai/salesforce-introduces-koa-decisions-with-image-and-audio-support) (Unite.AI, 2026-11-06)

## Cite

Digest AI, "Salesforce adds Koa Decisions with image and audio support to workflows", 6 November 2026, https://digestai.news/story/salesforce-adds-koa-decisions-with-image-and-audio-support-to-workflow

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