# Six major banks, including BOA and Capital One, warn agentic chatbots could spark scams

Digest AI · Policy & Regulation · published 2026-09-23T03:55:00Z

Canonical: https://digestai.news/story/six-major-banks-including-boa-and-capital-one-warn-agentic-chatbots-co

## Summary

A new report cited by Gizmodo author Ece Yildirim says six major banks, among them BOA and Capital One, are warning that giving more autonomy to agentic commerce chatbots could increase scams, fraud and disputes. The banks argue that as chatbots take on more decision‑making in online shopping, malicious actors may exploit the technology to deceive consumers.

The warning highlights concerns that the rapid rollout of highly autonomous conversational agents in e‑commerce could outpace existing consumer‑protection mechanisms. While the report does not provide specific incident numbers, it urges regulators and businesses to consider safeguards before expanding chatbot capabilities.

The banks’ alert adds to a growing chorus of financial and policy experts calling for clearer standards around AI‑driven commerce tools, emphasizing the need for risk assessments and transparent user disclosures.

## Key points

- Six major banks, including BOA and Capital One, issued a warning about agentic commerce chatbots.
- The banks say increased chatbot autonomy could raise scams, fraud and disputes.
- The warning is reported in a new Gizmodo article by Ece Yildirim.

## Why it matters

If autonomous chatbots are adopted widely in e‑commerce without safeguards, consumers could face higher fraud risk, prompting regulators to consider new AI oversight.

## Sources

1. [Six major banks, including BOA and Capital One, warn that increased autonomy for agentic commerce chatbots could lead to more scams, fraud, and disputes](https://gizmodo.com/big-banks-say-theyre-uneasy-about-people-shopping-via-ai-agents-2000815443) (gizmodo.com, 2026-09-23)

## Cite

Digest AI, "Six major banks, including BOA and Capital One, warn agentic chatbots could spark scams", 23 September 2026, https://digestai.news/story/six-major-banks-including-boa-and-capital-one-warn-agentic-chatbots-co

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