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King's College London news

The latest King's College London news, : AI reshapes customer Service, boosting efficiency and burnout.

2 stories mentioning King's College London since 26 September 2026, newest first, each with its sources and discussion. Follow to see new ones on your front page.

  1. Agents & Tools new

    AI reshapes customer Service, boosting efficiency and burnout

    AI is changing the daily routine of customer‑service agents. Kaylee Harris at a credit‑card firm says AI cuts call volume and note‑taking, letting her focus more on customers. In contrast, Shannon from a telecom in…

    1 source
    CNBC Technology
  2. Policy & Regulation new

    Anthropic researcher warns of 10% chance AI could destroy humanity

    An Anthropic researcher said earlier this month there is a 10 per cent chance artificial intelligence could destroy humanity. President Donald Trump posted on Truth Social that "whoever wins AI, wins" and claimed his…

    1 source
    aol.com

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As of 24 October 2026: AI reshapes customer Service, boosting efficiency and burnout. AI is changing the daily routine of customer‑service agents.

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