Shashi Upadhyay
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Zendesk launches Specialized AI Agents for small business workflows
Zendesk announced Specialized AI Agents, a pair of tools meant to fit the unique workflows of small businesses. The agents are offered in two versions: Industry Agents pre‑configured for sectors such as commerce, and…
1 sourceSmall Business Trends -
Zendesk launches real-time AI voice translation for contact centers
Zendesk has added a Real-Time Voice Translation feature to its Contact Center platform, allowing agents to translate live phone conversations into a customer's preferred language. The tool is aimed at small businesses…
1 sourceSmall Business Trends
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Zendesk launches Specialized AI Agents for small business workflows (23 September 2026).