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Shashi Upadhyay

2 stories mentioning Shashi Upadhyay, newest first, each with its sources and discussion. Follow to see new ones on your front page.

  1. Zendesk launches Specialized AI Agents for small business workflows

    Zendesk announced Specialized AI Agents, a pair of tools meant to fit the unique workflows of small businesses. The agents are offered in two versions: Industry Agents pre‑configured for sectors such as commerce, and…

    1 source
    Small Business Trends
  2. Zendesk launches real-time AI voice translation for contact centers

    Zendesk has added a Real-Time Voice Translation feature to its Contact Center platform, allowing agents to translate live phone conversations into a customer's preferred language. The tool is aimed at small businesses…

    1 source
    Small Business Trends

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Zendesk launches Specialized AI Agents for small business workflows (23 September 2026).