Cresta builds Conductor agent builder on Claude Agent SDK

Conductor guides users through defining agent requirements, implementing them, and optimizing performance using Cresta’s conversation intelligence and CX expertise. It also includes a meta-agent that improves over time by capturing patterns from past builds. The platform evaluates agents through predefined tasks—building, testing, modifying, and diagnosing—and reruns these checks whenever new Claude models or updates arrive. This ensures reliability as business rules or systems evolve.

Cresta’s Renjie Li and Xiangru Chen emphasized the SDK’s role in providing a general-purpose foundation, allowing the company to focus on domain-specific improvements. Conductor targets enterprises needing deterministic workflows—critical for regulated industries—while balancing flexibility for adaptable conversations.