Wharton-GBK finds only 28% of firms see strong AI returns despite widespread use

The report also underscores that AI agents are widely deployed (67% of departments use them), but deep integration remains rare. Only 28% say AI is fully embedded in core processes, and just 17% allow autonomous operation. Departments meeting all three criteria—changed workflows, embedded AI, and agent use—report 67% strongly positive ROI. Clear ownership, such as a dedicated Chief AI Officer, correlates with stronger results: 58% of managers in those roles report strong returns, compared to 8% where no such role exists. However, the study does not prove causation—only an association between these factors and reported outcomes. Entry- and mid-level employees also see AI’s impact differently: 58% say workflows have changed significantly, compared to 73% of managers, while only 56% feel adequately trained. The report warns that adoption alone does not guarantee success; measurable outcomes, integration, and employee experience matter more.