Amazon blocks Meta’s Muse shopping agent as retailers grow wary

Target’s spokesperson Loni Monroe explained that the retailer’s bot‑checking systems sometimes let Muse through and sometimes block it, and that safeguards are in place to prevent unauthorized agents from accessing customer accounts. The RealReal’s chief technology officer Luke Friang said the luxury‑resale platform is open to third‑party agents but monitors automated activity that could disrupt the shopping experience. Meanwhile, JPMorgan Chase CEO Jamie Dimon warned that the bank will not allow outside agents to access accounts, citing risk concerns. Meta’s Tracy Clayton emphasized that Muse asks permission before buying and follows ethical browsing principles, but the mixed responses from retailers highlight ongoing tension over AI‑driven shopping.