RBC considers blocking Meta's Muse from accessing customer data
Canada’s biggest bank is weighing whether to block Meta’s AI agent Muse from accessing its customers’ information, CEO Dave McKay said Tuesday in a Bloomberg Television interview. McKay said RBC has not made a final decision but cited concerns about unauthorized data access, fraudulent consent and liability as autonomous agents increasingly carry out financial transactions on customers’ behalf.
Key points
- RBC is considering blocking Meta’s Muse from accessing customer information, CEO Dave McKay said
- McKay raised concerns about unauthorized data access, fraudulent consent and liability with autonomous agents
- JPMorgan Chase and Charles Schwab have also moved to limit outside agents’ access to customer data
He added that RBC must balance customer needs with privacy and security risks before deciding whether to restrict AI agents. McKay noted that the CEOs of JPMorgan Chase and Charles Schwab have also moved to block or limit outside agents’ access to customer data. At the same time, he said RBC is reducing its exposure to AI‑related lending through strategic risk transfers, warning that excessive exposure could pose risks to banks.
Despite the caution, McKay expects Canada to attract significant AI investment, pointing to the country’s electricity supply and clearer rules for data centres as advantages.
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RBC weighs blocking Meta’s AI agent from accessing customer accounts
thelogic.co · 19 October 2026
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