Anima uses GPT-6 and GPT-Live to cut clinic call waits by 75%

The platform’s AI receptionist, Andi, built on GPT-Live, handles patient phone calls to gather medical histories. Anima reports that clinics using Andi reduced phone wait times from 40 to 50 minutes down to 10 minutes, a reduction of at least 75%. In patient surveys, 86% indicated they would use the assistant again. Additionally, Anima’s Documents product uses GPT-6 to extract and code clinical information, increasing processing throughput from about 15 documents per hour to 30 to 45, with top performers reaching 60.

Anima’s Scribe product, powered by GPT 5.6 Luna, drafts clinical notes and referral letters from consultation transcripts. The company states that notes previously taking several minutes are now drafted in seconds for review. Anima reports that most cases are resolved within 24 hours, with a median resolution time of approximately 3.5 hours. The company is currently expanding into the US and Australia.