Bank of America asks customers not to share passwords with AI assistants
Bank of America emailed its customers in a message titled “Protecting your finances in the AI World,” urging them never to share their banking username or password with an AI‑enabled tool or any outside service. The bank warns that doing so could let an assistant move money without the user’s knowledge, trigger fraud alerts that lock the account, or expose credentials if the assistant has a…
Key points
- Bank of America sent an email urging customers not to share login credentials with AI agents
- AI assistants are becoming more popular, and banks are reportedly struggling with unauthorized agent access
- Customers remain liable for any activity that occurs after sharing their banking credentials
The warning arrives as personal AI assistants grow more popular and banks are still figuring out how to let customers use AI for tasks such as autonomous payments. Reportedly, some banks are grappling with unauthorized agents accessing customer funds. At TechCrunch Disrupt, industry leaders discussed the challenge of balancing convenience with security. Bank of America did not comment further, and its email reminds users that account agreements typically hold customers responsible for any activity that results from shared log‑ins.
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Bank of America kindly asks that you don’t share your banking password with your AI assistant
TechCrunch AI · 27 October 2026
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