Business Insider staffers test Meta Muse and Instinct AI agents

The results were mixed. Will Martin found Instinct useful for finding bike parts and securing an $80 refund, but the agent incorrectly paid a £4 congestion charge in Oxford instead of the correct £5 fee, resulting in a nonrefundable error. Cheryl Teh used Instinct to create a K-pop album buying strategy, saving two hours, though the agent initially wiped her Notion calendar. Tim Paradis used Instinct to book movie tickets, which corrected a time error but later suggested a film that was not actually showing.

Katie Notopoulos used Muse to sign a school form using a photo of her signature, while Pranav Dixit connected Muse to his library accounts to automate book holds. However, Dixit noted that Amazon has blocked Muse, preventing it from accessing Goodreads. The tests highlight that while these agents can automate tedious personal tasks, they still make factual errors and face platform restrictions.