Cerillion releases version 26.2 with AI for BSS/OSS suite
Cerillion announced the general availability of version 26.2 on November 4, 2026, adding AI capabilities to its pre‑integrated BSS/OSS suite for communications service providers. The release spans customer care, service configuration, competitor‑aware package design and churn prediction. The new AI agents retrieve customer and service details, recommend actions, reduce training, and accelerate…
Key points
- Cerillion 26.2 adds AI agents for customer care, configuration, package design, and churn prediction to its BSS/OSS suite.
- The release introduces governance tools: AI Management Centre, MCP Server, Agent2Agent Server, and supports external models like ChatGPT, Claude, Gemini, Azure AI.
- Cerillion added 15 new TM Forum Real World Open API certifications in 26.2, bringing its total to 47 across seven customers.
Governance is built around the AI Management Centre, MCP Server and Agent2Agent Server, allowing operators to govern models centrally, provide controlled API access and coordinate multi‑step workflows. External models such as ChatGPT, Claude, Gemini and Azure AI can be integrated via Open APIs and ODA with scoped permissions. The release also adds a native Nchf interface for 5G standalone charging and updates the Enterprise Product Catalogue with a Dynamic Catalogue Workspace.
Cerillion added 15 new TM Forum Real World Open API certifications in 26.2, bringing its total to 47 across seven customers, the most of any independent BSS/OSS vendor. The update demonstrates how telecom operators can embed AI across core operations while maintaining governance and interoperability.
Cerillion 26.2 Extends AI From Customer Care to Churn Prediction
Unite.AI · 4 November 2026
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