Claimlane raises €5.6M Series A to expand US aftersales AI

The platform connects retailers, suppliers, and manufacturers to resolve warranty claims, repairs, and refunds by automating workflows tied to product history, supplier agreements, and past cases. Claimlane reports 20,000+ retail and brand customers, including Skechers and Black Diamond. US sales opportunities surged 150% year-over-year, with pipeline value doubling. The agents use plain-English rules to suggest resolutions, with human oversight for approvals, escalations, or unsolvable cases. Vendep Capital’s Timo Felin noted the investment hinges on combining domain expertise with operational software that AI alone cannot replicate.