Claude Code learns customer answers with this one-time paste
Claude Code users can teach their AI assistant to remember answers to common customer questions by filling in a [Needs Confirmation] placeholder in a draft, then pasting a single line of text and confirming it. The assistant checks the draft against a section in CLAUDE.md labeled 11. Answers to Frequently Asked Questions and adds only reusable store rules—like product prices or shipping…
What you can do with it
AI at Work →Draft customer replies with Claude Code
What you get You can save product prices and automate shipping policies.
Extracts store-wide rules from drafts and adds them.
- Who for
- founders
- Cost
- free
- Effort
- minutes
Use it for
- Draft customer replies
- Save product prices
- Automate shipping policies
How to set it up · From the article
- Fill `[Needs Confirmation]` in your draft with the correct answer and save it.
- Paste the provided text into Claude Code’s ai-hisho folder.
- Confirm the single line shown by replying ‘Yes’ to add it to rules.
Watch out Only works on Windows 11 with Claude Code 2.1.311+
Claude Code in the tool directory · 2 changes covered
Key points from the news
- Paste this text once after filling `[Needs Confirmation]` in a draft: *AI 秘書の下書きに私が自分で書き足した答えを、決まり（CLAUDE.md）に覚えさせてください*
- Only reusable store rules (e.g., prices, policies) are added to `CLAUDE.md`’s *11. Answers to Frequently Asked Questions*; order-specific details are ignored
- Works on Windows 11 with Claude Code 2.1.311, but requires manual review of drafts due to potential errors
The method works on Windows 11 with Claude Code 2.1.311, as verified by the author on October 27–28, 2026. The assistant reads the CLAUDE.md file on every launch, ensuring answers persist across sessions. However, the AI’s compliance is not guaranteed—users must review drafts before sending. A paid kit (¥2,980) offers additional features like automated draft scheduling and content filtering, but the core method remains free. The author notes the assistant may still produce errors and advises manual review.
The story so far
4 episodes →- Claude Code learns customer answers with this one-time pastethis story
Teaching Your Claude Code AI Assistant Corrections: Paste This Once to Stop It from Stopping in the Same Place Again
note.com · 28 October 2026
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