Decagon in acquisition talks with ServiceNow after hiring bank
Decagon, an AI customer service agent startup valued at $4.5 billion earlier this year, has hired a bank to explore acquisition interest. Early talks include cloud software giant ServiceNow and other potential buyers, according to sources familiar with the matter. If no deal emerges, Decagon may pursue a new funding round instead.
Key points
- Decagon valued at $4.5B earlier this year, now in acquisition talks with ServiceNow and others
- Company raised $400M from investors like Andreessen Horowitz and Bain Capital Ventures
- ServiceNow’s interest follows stock recovery after AI-driven SaaS-pocalypse fears and $7B Armis deal
Founded in July 2023 by Jesse Zhang and Ashwin Sreenivas, Decagon automates customer support for enterprise clients like Delta, Snapchat, and Ticketmaster. It has raised over $400 million from investors including Andreessen Horowitz and Bain Capital Ventures. The company competes with Sierra, valued at $15.8 billion earlier this year. ServiceNow’s interest follows its recent stock rebound after AI-driven investor concerns and a $7 billion acquisition of Armis.
Sources: Decagon, which offers AI customer service agents and was last valued at $4.5B, hired a bank and is in early talks with buyers, including ServiceNow
businessinsider.com · 13 October 2026Loading the full article…
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