Gartner survey finds 13% of companies see real AI returns
A Gartner survey of 2,002 CIOs and technology leaders presented at the Gartner IT Symposium in Orlando reports that only 13 percent of companies claim major or transformative returns from AI. The same poll shows 58 percent of CIOs are charged with delivering cost savings through AI, yet 51 percent anticipate the technology will raise total operating costs for their tech stacks. Additionally, 44…
Key points
- 13% of surveyed firms report major or transformative AI returns, per Gartner survey of 2,002 CIOs.
- 58% of CIOs tasked with AI cost savings, yet 51% expect AI to increase operating costs.
- 75% of CEOs plan to raise technology spending despite uncertain AI payoffs.
Gartner analyst Alicia Mullery says the gap is widening between the vendor‑driven “innovation race” and the “outcomes race” companies must win, noting that successful firms decide early which AI projects to pursue or cut, even if already in production, and they plan for AI agents reshaping job roles. Bloomberg CEO Vlad Kliatchko counters that it is too early to measure AI’s economic payoff, but his firm continues to invest, believing the timing is right. Despite the uncertainty, 75 percent of CEOs plan to increase technology spending, according to Gartner.
Only 13 percent of companies see real returns from AI, Gartner survey finds
The Decoder · 22 October 2026
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