ISG names TP a global leader in AI-powered Amazon Connect delivery
TP, a digital business services firm, was named a Leader in the 2026 ISG Provider Lens® Amazon Connect Ecosystem study. The designation highlights TP’s ability to integrate Amazon Connect with AWS AI tools—including generative AI, Amazon Lex, and Contact Lens—to deliver AI-driven customer experience solutions at scale for enterprises.
Key points
- TP named a Leader in ISG’s 2026 Amazon Connect Ecosystem study for AI-driven customer experience solutions
- Uses AWS AI tools like generative AI, Amazon Lex, and Contact Lens for automation and analytics
- Supports conversational self-service, agent assistance, and workforce optimization for enterprises
TP’s approach combines cloud-based contact center platforms with AI automation, intelligent analytics, and industry-specific accelerators. The firm supports conversational self-service, agent assistance, workforce optimization, and journey analytics while emphasizing responsible AI governance and AWS-native security. Siva Pothi, COO of TP Global Technology Services, called the recognition a validation of TP’s blend of technology, AI, and operational expertise in modernizing contact centers for measurable business outcomes.
ISG Recognizes TP as a Global Leader in AI-Powered Customer Experience Delivery on Amazon Connect
finance.yahoo.com · 29 October 2026
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