Ontologies help AI agents understand business rules and relationships

The article warns against inflexible ontology products that lock businesses into a vendor’s model. It emphasizes the need for tools that allow discovery, verification, and governance of business data, enabling corrections by human teams. Graph embeddings can improve efficiency by ranking relevant entities and suggesting missing relationships. The goal is progressive improvement: start with smaller domains like customer support, validate extracted data, and expand while preserving historical context. Without flexibility, businesses risk dependency on a platform they cannot easily leave.