Walmart reports AI training boosts confidence among 2.1M associates
Walmart surveyed its 2.1 million associates in June to gauge their comfort with AI tools. Over 1.7 million responses showed 84% of U.S. The retailer attributes this to training programs, including partnerships with Google and OpenAI over the past 13 months, which Walmart says led to a 27% confidence gain for those who completed OpenAI’s training.
Key points
- Walmart surveyed 2.1M associates, receiving 1.7M responses on AI confidence
- 84% of U.S. frontline workers feel confident using AI tools after training
- Partnerships with Google and OpenAI over 13 months boosted confidence by 27%
Walmart’s approach contrasts with broader U.S. sentiment, where 52% of adults express more concern than excitement about AI, according to an August 2026 Pew Research Center poll. The company emphasizes using AI to automate repetitive tasks—like in fulfillment centers—while preserving human judgment. For example, automation in its Dallas innovation lab created quality assurance roles rather than eliminating jobs. Frontline managers, like one in Mexico, use AI to analyze data and improve sales without replacing their roles.
Walmart says AI training is boosting confidence with the technology among its 2.1 million associates
CNBC Technology · 27 October 2026
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This text was published by CNBC Technology and written by Ian Thomas. It is reproduced here with attribution so you can read it in full; the rights remain with the publisher. Read it at the source ↗
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