Amazon Business adds AI assistant features for order tracking and spending
Amazon Business announced at the Reshape 2026 conference in Nashville that its Business Assistant now includes AI‑driven chat capabilities for order tracking, approval management, savings recommendations, payment allocation, and spending analysis. The new features pull from each customer’s purchase history, employee permissions and organizational policies, and are available to all U.S. Amazon…
What you can do with it
AI at Work →Ask order status, approvals, and spend trends inside Amazon Business
Provides conversational access.
- Who for
- marketers
- Cost
- Price not stated
- Effort
- minutes
Use it for
- Track shipments
- Review approvals
- Analyze spend
How to set it up · From the article
- Open Amazon Business and locate the Assistant chat
- Ask your procurement question in natural language
Watch out Only available to U.S. Amazon Business customers
Not for everyone Business customers only
Key points from the news
- Amazon Business Assistant now supports order tracking, approval management, savings recommendations, payment allocation, and spending analysis via natural‑language chat
- The assistant can query over 60 reporting fields and up to two years of purchase history for each account
- Feature rollout is limited to U.S. Amazon Business customers and respects existing purchasing policies and employee permissions
The assistant can answer queries using more than 60 reporting fields and up to two years of transaction data, allowing a manager to ask, for example, “how much did we spend on IT supplies last month?” without opening spreadsheets. Shelley Salomon, worldwide vice president of Amazon Business, said the tool is meant to free hours spent on approvals and invoice reconciliation. Amazon notes the AI respects existing approval workflows and employee permissions and does not bypass required authorizations. No performance benchmarks have been provided, so actual time or cost savings will depend on account size and usage.
Amazon Business Expands AI Assistant for Orders and Spending
Small Business Trends · 27 October 2026
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This text was published by Small Business Trends and written by Leland McFarland. It is reproduced here with attribution so you can read it in full; the rights remain with the publisher. Read it at the source ↗
The headline, key points and digest above were generated by Digest AI's editorial model from the linked sources. Automated summaries can contain errors: the sources are the record. Spotted a mistake? Tell us. Published by Martin K., who runs Digest AI and handles corrections.
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