Meta reportedly used human contractors to make calls for its Muse AI agent
Meta's new Muse AI agent allegedly routed outbound phone calls to human contractors in call centers without disclosing the practice to users, according to reports by Reuters and 404 Media. Principal Engineer Ryan Fox announced the beta release of the calling feature on September 16. However, internal records show the company added a "human agent layer" to complete calls, sparking internal…
Key points
- Meta's Muse AI agent routed outbound calls to human concierges without disclosing it to users, reports say.
- Internal records show Meta employees warned of privacy risks and negative PR before the feature's suspension.
- Meta has temporarily suspended the outbound calling feature following internal acknowledgment of the disclosure failure.
Employees warned that a single bug could leak sensitive user information to human callers. The feature, which was designed to handle tasks like making reservations, has now been temporarily suspended. A vice president in Meta's Superintelligence Labs unit admitted it was "a miss" to test the feature without adequate disclosures regarding the human contractors involved.
Model page: Muse →
The story so far
2 episodes →- Meta reportedly used human contractors to make calls for its Muse AI agentthis story
Leaks Show That Meta’s New AI Agent Relied on Real People to Make Calls
cnet.com · 25 September 2026
Loading the full article…
This text was published by cnet.com and written by https://www.facebook.com/263611227102036. It is reproduced here with attribution so you can read it in full; the rights remain with the publisher. Read it at the source ↗
The headline, key points and digest above were generated by Digest AI's editorial model from the linked sources. Automated summaries can contain errors: the sources are the record. Spotted a mistake? Tell us. Published by Martin K., who runs Digest AI and handles corrections.
More in Policy & Regulation
All →- Trump urges states to welcome AI data centers after ballot defeats · 1 src
- AI teddy makes unprompted 'I can't help with killing you' remark · 1 src
- OpenAI engineer charged with planting bug in HQ denies spying · 1 src
- Goldman Sachs restricts AI coding tools for non-technical staff amid security risks · 3 src
- Congresswoman Ansari calls for artificial superintelligence ban after midterm sweep · 2 src
Comments
via GitHub Discussions