Meta tests Muse calls that are actually made by humans in a call center
Meta executives recently announced that the Muse AI agent could place outbound calls to businesses for tasks such as restaurant reservations or haircut appointments. 404 Media reports that, contrary to the public claim, the calls are being handled by human workers in a call center during internal testing. Ryan Fox, the principal engineer on Muse, posted on X on Sept. 16 that the @muse beta for…
Key points
- Meta's Muse outbound‑call feature is being tested with human agents in a call center, per internal messages.
- Employees warned the human‑agent layer is confidential and raised privacy and PR concerns.
- Meta says the testing aims to gather feedback and improve safety before public rollout.
Internal employee messages, seen by 404 Media, state that a "human agent layer" has been added so that a trained human places the call and completes the request, while the system still provides a transcript and summary. Employees expressed concerns about privacy, the perception that the AI is not advanced enough, and potential negative press. A Meta spokesperson said the dogfooding phase is meant to gather feedback and improve safety before a public rollout, and that contractors receive extensive training to protect user data.
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2 episodes →- Meta tests Muse calls that are actually made by humans in a call centerthis story
Meta Tests Muse AI Agent Calls That Are Actually Made By Humans in a Call Center
404media.co · 22 September 2026
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This text was published by 404media.co and written by Jason Koebler. It is reproduced here with attribution so you can read it in full; the rights remain with the publisher. Read it at the source ↗
Coverage and discussion
6sources- Hacker News discussion · 41 pointsnews.ycombinator.com
- Hacker News discussion · 6 pointsnews.ycombinator.com
- Surprise, Meta's latest AI gimmick is just underpaid humansPress · avclub.com ·
- It Turns Out That Meta’s Muse AI Has an Amazingly Dirty SecretPress · futurism.com ·
- Meta’s Muse AI Used Human Contractors for Calls. Some Of Them Were Racist.Press · gadgetreview.com ·
- Meta Used Humans to Help Its AI Make Calls. There Is Reportedly Internal Backlash Over Privacy Risks.Press · ibtimes.com ·
- Meta's Muse AI used human contractors for some calls, including one that ended with a racist remarkPress · techspot.com ·
The headline, key points and digest above were generated by Digest AI's editorial model from the linked sources. Automated summaries can contain errors: the sources are the record. Spotted a mistake? Tell us. Published by Martin K., who runs Digest AI and handles corrections.
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