Meta tests Muse calls that are actually made by humans in a call center

Internal employee messages, seen by 404 Media, state that a "human agent layer" has been added so that a trained human places the call and completes the request, while the system still provides a transcript and summary. Employees expressed concerns about privacy, the perception that the AI is not advanced enough, and potential negative press. A Meta spokesperson said the dogfooding phase is meant to gather feedback and improve safety before a public rollout, and that contractors receive extensive training to protect user data.