Paysend CEO limits AI access to top performers
Ben Chisell, CEO of London-based payments firm Paysend, has adopted a restrictive approach to internal AI adoption, limiting access to high-performing employees rather than distributing tools company-wide. Chisell, who previously worked at Amazon and eBay, estimates that this targeted strategy allows Paysend to deliver around 25% more engineering work with the same team size. He argues that…
Key points
- Paysend CEO Ben Chisell limits AI tools to top performers to avoid magnifying bad habits.
- Chisell estimates Paysend delivers 25% more engineering work with the same team size.
- Lloyds Banking Group rolled out 40,000 Copilot licenses with 97% active usage.
This stance contrasts with broader industry trends where companies are rapidly scaling AI deployment. Lloyds Banking Group has issued 40,000 Microsoft 365 Copilot licenses, reporting that 97% of employees with access are actively using them. Similarly, Sage claims its AI coding tools have saved hundreds of thousands of work hours, and Grant Thornton UK is encouraging all staff to use Anthropic’s Claude as part of a £500 million ($660 million) AI investment.
However, Chisell notes that increased usage does not always equate to financial gain. U.K. government research published in January found that while three-quarters of businesses using AI reported improved workforce productivity, 77% stated that their revenue had not changed.
Some companies give AI to everyone. This CEO is doing the opposite
CNBC Technology · 17 October 2026
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This text was published by CNBC Technology and written by Lindsay Dodgson. It is reproduced here with attribution so you can read it in full; the rights remain with the publisher. Read it at the source ↗
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