Robot relations departments may become reality in future workplaces
Brookings senior fellow Darrell M. West argues that as employees interact with AI assistants, cobots and large language models, human‑resource teams will need a dedicated "robot relations" (RR) function to address grievances and anxieties. He notes that existing HR structures stem from an industrial era and are ill‑equipped for AI‑driven conflicts.
Key points
- Brookings fellow Darrell M. West proposes a robot relations unit to handle AI‑related employee issues.
- California bill banning AI "robo bosses" for firing awaits Gov. Newsom’s signature by end of September.
- Andon Labs’ Luna AI made a termination recommendation, prompting legislative and union scrutiny of algorithmic management.
A California bill that would ban the use of "robo bosses" for firing or disciplining workers has passed the legislature and awaits Gov. Gavin Newsom’s signature by the end of September. The measure was spurred by incidents such as Andon Labs’ Luna system recommending an employee’s termination and a lawsuit against Meta alleging AI‑assisted layoff decisions. Surveys from United for Respect show growing concern among Walmart and Amazon staff about automated HR decisions, while Just Capital reports that half of the largest U.S. firms do not disclose key AI governance information. Experts from the International Labour Organization, MIT and the Technical University of Munich echo the need for new departments or expanded HR roles to protect workers, ensure transparency and manage the evolving human‑AI relationship.
The story so far
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The 'robot relations' department may become reality in workplace of the future
CNBC Technology · 20 September 2026
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This text was published by CNBC Technology and written by Trevor Laurence Jockims. It is reproduced here with attribution so you can read it in full; the rights remain with the publisher. Read it at the source ↗
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