Salesforce adds Koa Decisions with image and audio support to workflows

Koa Decisions uses a single-token output to classify requests, score decisions, or return yes/no answers in milliseconds. Salesforce claims it achieves 85.5% accuracy on a production intent-routing benchmark, with responses in about half a second—up to 7.5 times faster than frontier models under identical conditions. Unlike traditional LLMs, which generate text step-by-step, Koa Decisions emits compact, actionable outputs, reducing compute costs and enabling real-time automation. The demo, available via a free Trailhead account, lets users test category-based routing without retraining, contrasting with enterprise projects that historically took months to deploy.