Shopify adds built‑in Knowledge base to admin
Shopify has integrated its Knowledge Base into the admin interface, replacing the standalone app that will be discontinued after January 15, 2027. The new in‑admin Knowledge Base lets merchants draft, edit, and publish facts that AI agents use to answer customer queries. Facts are pulled from published storefront pages and remain unpublished until the merchant publishes them.
What you can do with it
AI at Work →Draft facts with Knowledge Base
Lets merchants draft, edit, and publish facts for AI agents.
- Who for
- marketers
- Cost
- free
- Effort
- minutes
Use it for
- Draft facts
- Edit facts
- Publish facts
Watch out Old app users must migrate before Jan 15 2027
Key points from the news
- Shopify moves Knowledge Base into admin, replacing the standalone app
- Standalone app will be unavailable after January 15, 2027
- Stores with <1,000 facts migrate automatically; >1,000 need manual selection
Merchants with fewer than 1,000 facts will have their data migrated automatically; those with more than 1,000 facts must manually select which facts to keep before the app’s end date. Shopify has emailed stores with more than 1,000 facts to inform them of the migration process. The feature is available now under Sales Channels – Agentic Knowledge Base, with further details in the Shopify Help Center.
Knowledge base is now built into your admin
Shopify Changelog · 26 October 2026Loading the full article…
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