The RealReal tightens bot defenses after AI agent exploits reserve system
The RealReal has updated its bot defense system to block AI agents from exploiting its 20-minute item reserve system. The change follows a Verge report showing Meta’s Muse agent could repeatedly re-add items to a shopping cart, locking out other buyers for extended periods. The retailer’s chief technology officer, Luke Friang, confirmed the fix addresses Muse’s use case but allows agents to…
Key points
- The RealReal’s bot defenses now block AI agents from adding items to cart and checking out
- Meta’s Muse agent previously exploited the site’s 20-minute reserve system to lock out buyers
- Muse has 10 million US downloads in 40 days, with average purchases over $200
The move comes as AI agents like Muse gain traction for shopping tasks, with Meta reporting 10 million US downloads in 40 days and average purchase values over $200. Retailers like Amazon have already restricted agent access to prevent disruptions. The RealReal’s update reflects broader industry efforts to adapt as AI-powered shopping reshapes consumer behavior and platform dynamics.
Model page: Muse →
The story so far
6 episodes →- The RealReal tightens bot defenses after AI agent exploits reserve systemthis story
The RealReal won’t let AI agents hog designer clothing
The Verge AI · 26 October 2026
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This text was published by The Verge AI and written by Mia Sato. It is reproduced here with attribution so you can read it in full; the rights remain with the publisher. Read it at the source ↗
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