Santander partners with Nvidia to build AI banking capabilities

A pilot customer‑service use case showed that the specialized model improved conversation quality and reduced costs by more than 50%, according to the release. Santander said the collaboration will expand to foundation models, AI agents, fraud and anti‑money‑laundering tools, real‑time decisioning and digital‑twin simulations. Nvidia’s global banking lead, Aser Blanco, emphasized that cost per intelligence output is a key metric for data‑heavy banks and that Santander is demonstrating production‑scale efficiency with smaller, data‑focused models. Recent PYMNTS Intelligence research found 95% of large financial‑services firms have broadly deployed AI tools, though only 25% have adopted AI in API orchestration and integration.